Wildberries · Customer care
A little help.
A lot more clarity.
From finding the right filter to caring for your next one. Start here, and we’ll help with the rest.
What can we help with?
Choose the right filter
Check your old cartridge number, compare connections and find your Wildberries model.
Open the fit guide →Install & care
Choose your model for installation steps, flushing guidance and available manuals.
See model instructions →Orders & delivery
Shipping costs, delivery estimates and how to ask about an existing order.
Get order help ↓Returns & warranty
30-day returns for unused filters and a 6-month care warranty for all buyers.
Read the care policy →Testing & certifications
Review the documents and performance details available for your filter model.
View model documents →Remember the next change
Set a filter-change email reminder using your model and installation date.
Set my reminder →Before & after your order
Delivery, without the guesswork.
Here are the current shipping details for orders placed on this website.
Where we ship
The 48 contiguous United States and Washington, D.C.
What it costs
Free standard shipping on a merchandise subtotal of $39.99+ after discounts. $4.99 below that threshold, before tax and shipping.
How long it takes
Estimated delivery is 3–5 business days after dispatch. Timing can vary with stock, destination and carrier delays.
Need an update, an address change or help with a delayed order? Send our team your order number and the email used at checkout. Please contact us as soon as possible for changes; they may not be possible once an order has been dispatched.
A few useful answers.
Tap a question for the next step.
I’m not sure which filter fits.
Start with the number printed on your existing cartridge. In the fit guide, select the matching Wildberries model and compare the cartridge connection. If you’re unsure, send our team the cartridge number and your full refrigerator model. You can email photos using the contact page.
Help me choose →My filter is out of stock. Can you let me know?
Open your product page, choose the pack you want and use “Notify me when available.” We’ll save your request for that model and pack. This is an availability request; it doesn’t place an order or reserve stock.
Find my model →Where do I find installation instructions?
Choose your model in the fit and installation guide. Follow the instructions for your specific cartridge and refrigerator, including the recommended flushing steps.
Open the installation guide →How do I start a return?
Contact us before mailing a return. Include your order number and a short explanation. We’ll provide the correct return address and instructions. Ordinary returns are available within 30 days of delivery for unused, uninstalled filters with intact packaging.
If you chose the wrong model or changed your mind, you cover the actual return-shipping cost. We cover return shipping for a defective or incorrectly sent item, or a mismatch caused by our product information. There is no additional restocking fee.
Start a return request →Do I need an account for the warranty?
No. Our 6-month care warranty is available to all buyers without registration. If your filter has a problem, contact our team with your model, purchase details and what happened. We’ll help troubleshoot and arrange the appropriate next step.
Get warranty help →Can I see the documents for my model?
The catalog’s certifications section brings together the available model documents. Check the document for your specific filter; testing and certification details can differ between models.
View certifications & details →Still need a hand?
Tell us your model or order number and what you need help with. We reply within 1–2 business days.
