30-Day Happiness Guarantee
You can return your order within 30 days of delivery — no hard feelings.

To return an item, just make sure:

• the filter hasn’t been used or installed
• the packaging is still intact

Once we receive your return, we’ll refund you to your original payment method.

6-Month Care Warranty
No registration is required.

Your clean-water journey matters to us.

If your filter isn’t working the way it should — taste, flow, fit, anything — just reach out within 6 months, and we’ll:

• help troubleshoot,
• replace your filter, or
• offer a refund.

Whatever works best for you.

How to Start a Return or Replacement
Send us a quick email at wildberriesnyc@gmail.com with:

• your name
• order number
• a short note about what happened
• photo/video if helpful

We reply within 1–2 business days.

Please contact us before sending a return. We will provide the correct return address and instructions for your order.

Return Shipping

• If we sent the wrong item, the product is defective, or our product information caused the mismatch, we cover return shipping.
• If you selected the wrong model or changed your mind, you are responsible for the actual cost of return shipping. You can arrange your own tracked return shipping using the address and instructions we provide.

If we arrange a prepaid return label, we will tell you its cost before you accept it. Only the agreed label cost will be deducted from your refund. We do not charge an additional restocking fee.

Refund Timing
Once your return arrives and is checked in, refunds take 3–5 business days to appear on your account.

Change-of-Mind Returns
For ordinary returns because you selected the wrong model or changed your mind, we cannot accept:

• used or installed filters
• items without original packaging

These unused-item conditions apply to ordinary returns. Problems with an installed filter are handled under the 6-Month Care Warranty above.

Need the right model instead?
We’re happy to help you pick the correct filter and arrange an easy exchange.